FAQ's

Who are we?
We are Up Parties, a premier slumber party company based in Rockville Centre, New York, specializing in unforgettable sleepover experiences. In addition to our event services, we’ve expanded to offer online apparel, accessories, and party essentials designed to enhance any slumber party. Our boutique features a mix of print-on-demand and ready-to-ship products, all exclusively designed by Up Parties. Every design is thoughtfully curated by our expert slumber party planners.

When will I receive my order?
Many of our products are made to order, meaning they are printed just for you. Print-on-demand items typically take 2-3 weeks for delivery. Ready-to-ship products are processed and shipped within 3-5 business days. All printing is done within the United States.

Do you accept returns or exchanges?
All sales are final. Due to the custom nature of our products, we do not accept returns or exchanges. Please review your order carefully before completing your purchase.

What if I receive a damaged or defective item?
If your item arrives damaged or defective, please contact us within 3 days of delivery at info@upparties.com with your order number and photos of the damaged item. You can also reach us at 516-210-6708. We’ll be happy to assist you!

Can I cancel or change my order after placing it?
Because our items are made to order, all sales are final. Once an order is placed, we cannot cancel or modify it.

Where are you located?
We are located at 70 Randall Avenue, Suite 209, Rockville Centre, New York, 11570. While our boutique is online-only, our slumber party services are available locally.

Do you offer local delivery or pickup?
At this time, we only offer shipping for boutique items. However, if you're booking a slumber party or spa package, select add-on items can be delivered to your event.

What are your shipping rates?
Shipping rates vary based on location and items and will be displayed at checkout. At this time, we do not offer international shipping.

How should I care for my apparel?
Please follow the washing instructions on the product label to ensure longevity and proper care.

What if I have additional questions?
We’re happy to help! Please reach out to us at info@upparties.com or call us at 516-210-6708 with any questions before placing your order.